Privacy Policy
Last Updated: October 2026
At Pace & Sole, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use any of our services.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, request a custom shoe design, or contact us, we may collect the following information:
Personal Information:
- Full name
- Mobile number
- Email address
- Delivery address
- Billing information
- Any information provided during customer communication
Order Information:
- Purchased products
- Shoe size details
- Custom design requirements
- Order history
- Exchange or return-related information
Business Partnership Information:
If you are interested in working with Pace & Sole as a business partner, reseller, or distributor, we may collect:
- Name
- Contact details
- Business-related information
- Partnership requirements
2. How We Use Your Information
We use your information for the following purposes:
- Processing and confirming your orders
- Delivering products to your provided address
- Contacting you regarding order updates
- Providing customer support
- Managing custom shoe design requests
- Handling exchange or return requests
- Improving our products and services
- Communicating new collections, offers, and promotions
- Evaluating business partnership opportunities
3. Custom Design Service Information
Pace & Sole provides custom footwear design services. If you submit any custom design request, images, ideas, or specifications:
- We use this information only for creating and managing your requested design.
- Customer-provided designs and concepts will be handled responsibly.
- We may contact you for clarification regarding design requirements.
4. Information Sharing
Pace & Sole does not sell, rent, or trade your personal information with third parties.
We may share necessary information only in the following situations:
Delivery Partners
Your name, phone number, and delivery address may be shared with courier partners to complete product delivery.
Payment Services
Payment-related information may be processed through authorized payment providers.
Legal Requirements
We may disclose information if required by law, government authority, or legal process.
5. Data Security
We take reasonable measures to protect your personal information from:
- Unauthorized access
- Loss or misuse
- Alteration
- Unlawful disclosure
However, no online transmission method can guarantee complete security. We continuously work to maintain appropriate security practices.
6. Cookies & Website Data
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Provide a better shopping experience
- Remember user preferences
You can control cookie settings through your browser.
7. Payment Information
Pace & Sole does not store sensitive payment information such as card passwords, PINs, or confidential banking details.
Payment transactions are processed through secure payment channels or authorized payment providers.
8. Customer Rights
Customers have the right to:
- Request information about their personal data
- Correct inaccurate information
- Request deletion of personal information where applicable
- Opt out of promotional communications
For any privacy-related request, please contact us.
9. Third-Party Links
Our website may contain links to third-party websites or services.
Pace & Sole is not responsible for the privacy practices, security, or content of external websites. Customers are encouraged to review the privacy policies of those websites.
10. Changes to This Privacy Policy
Pace & Sole may update or modify this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.
Any updates will be published on this page with the revised date.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Pace & Sole
📧 Email: info@paceandsole.com
📱 WhatsApp / Phone: 01984554447
📍 Address:
A-7 Ali Bhaban, Majid Sarani,
Sonadanga, Khulna, Bangladesh
Pace & Sole is committed to protecting your privacy and providing a safe, reliable, and personalized shopping experience.