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+8801984554447

Terms & Conditions

Last Updated: October 2026

Welcome to Pace & Sole. By visiting our website, placing an order, or using our services, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a smooth, transparent, and reliable shopping experience for all our customers.

Please read these terms carefully before making any purchase.

1. About Pace & Sole

Pace & Sole is an online footwear store dedicated to providing stylish, comfortable, and quality sneakers for modern lifestyles. We aim to deliver a convenient shopping experience with reliable products and customer-focused service.

We reserve the right to update, modify, or discontinue any product, service, price, or website content at any time without prior notice.

2. Product Information

  • We make every effort to display accurate product images, descriptions, colors, and specifications.
  • Due to differences in screen settings, lighting, and photography conditions, actual product colors may slightly vary from the images shown on the website.
  • Product availability depends on stock status. In case a product becomes unavailable after placing an order, we will inform the customer and provide suitable solutions.

3. Order Placement & Confirmation

  • Customers must provide accurate name, phone number, delivery address, and other required information while placing an order.
  • After receiving an order, our team may contact the customer for order confirmation.
  • Pace & Sole reserves the right to cancel any order due to incorrect information, product availability issues, payment problems, or any other valid reason.

4. Pricing Policy

  • All product prices displayed on our website are subject to change without prior notice.
  • Delivery charges, if applicable, will be communicated during the order process.
  • We always try to maintain accurate pricing information, but in case of any technical error, Pace & Sole reserves the right to correct the price before order processing.

5. Delivery Policy

  • We deliver products throughout Bangladesh through reliable courier services.
  • Delivery time may vary depending on the customer’s location and courier conditions.
  • Customers are responsible for providing the correct delivery address and contact information.
  • Any delay caused by courier services, weather conditions, holidays, or circumstances beyond our control will not be considered a service failure.

6. Return & Exchange Policy

  • Customers must contact Pace & Sole within the specified return/exchange period after receiving the product.
  • Products must be unused, unworn, and returned with original packaging, tags, and accessories.
  • Exchange requests will be accepted only after checking the product condition.
  • Products damaged, washed, used, or altered by customers will not be eligible for exchange.
  • Exchange availability depends on product stock.

7. Size Selection Responsibility

Customers are responsible for selecting the correct shoe size before placing an order.

We recommend checking our size guide carefully before purchase. Pace & Sole will not be responsible for size issues caused by incorrect size selection by customers.

8. Product Quality & Inspection

  • Every product is checked before shipment to ensure quality and accuracy.
  • Customers should inspect the product after receiving the delivery.
  • Any manufacturing defect or issue must be reported within the applicable timeframe.

9. Customer Responsibilities

Customers agree to:

  • Provide correct personal and delivery information.
  • Cooperate during order confirmation.
  • Receive confirmed orders responsibly.
  • Avoid providing false information or placing fake orders.

Repeated fake orders or misuse of our services may result in restriction of future purchases.

10. Website Usage

By using our website, customers agree not to:

  • Use the website for unlawful activities.
  • Copy, reproduce, or distribute website content without permission.
  • Attempt to damage website security or functionality.
  • Misuse product information, images, or brand materials.

11. Intellectual Property Rights

All content available on the Pace & Sole website, including:

  • Logo
  • Product images
  • Website design
  • Text content
  • Graphics
  • Branding materials

are the property of Pace & Sole and cannot be copied, reproduced, or used without prior written permission.

12. Privacy & Customer Information

At Pace & Sole, we respect customer privacy.

Customer information collected through our website is used only for:

  • Processing orders
  • Delivery purposes
  • Customer support
  • Improving our services

We do not sell, rent, or misuse customer personal information.

13. Payment Information

Customers may use the available payment methods provided during checkout.

Payment confirmation may be required before order processing in certain cases.

14. Changes to Terms & Conditions

Pace & Sole reserves the right to update or modify these Terms & Conditions at any time to improve our services and maintain transparency with customers.

Any changes will be updated on this page.

Contact Information

For any questions, support, or order-related inquiries, please contact us:

Pace & Sole

📧 Email: info@paceandsole.com
📱 WhatsApp / Phone: 01984554447

📍 Address:
A-7 Ali Bhaban, Majid Sarani, Sonadanga, Khulna, Bangladesh

Thank you for choosing Pace & Sole. We are committed to providing quality products and a reliable shopping experience.

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